Step 1: Submit Your Travel Request
Complete our Travel Request Form with your destination, travel dates, budget, and preferences. This gives us the details we need to understand what you’re looking for and whether we’re the right fit for your trip.

Step 2: Receive Your Travel Planning & Quote Fee Invoice
Once we review your request, we’ll email the applicable Travel Planning & Quote Fee invoice. Planning begins once the fee is paid. Returning clients may qualify for a waived fee based on their booking history.

Step 3: Receive Your Personalized Travel Options
We’ll research and prepare travel options based on your request, typically within 48 business hours. Your recommendations will be selected with your budget, preferences, and overall travel experience in mind.

Step 4: Choose Your Trip and Submit Your Deposit
Once you’ve selected the option you prefer, we’ll guide you through the secure deposit process. After the supplier confirms your reservation, you’ll receive your booking confirmation.

Step 5: Access Your Client Portal
After your trip is booked, you’ll receive access to your secure Client Portal where you can make future payments, review your itinerary, access travel documents, and stay updated on your trip.

From your first request through departure, our goal is to keep the process clear, organized, and easy to follow.

Yes. New clients are required to pay a Travel Planning & Quote Fee before customized planning begins. After reviewing your Travel Request Form, we will email you an invoice based on the type of trip requested. Once payment is received, planning begins and your personalized travel options are typically provided within 48 business hours.

Returning clients receive one complimentary Travel Planning & Quote for each completed booking. Once that complimentary quote has been used, any additional quote requests require a new Travel Planning & Quote Fee until another trip is booked.

For example, if you book one trip, you receive one complimentary future Travel Planning & Quote. Once that complimentary quote is used, any additional requests will require a new fee until another booking is completed.

Yes. Many trips booked through The Travel Morena allow you to secure your reservation with a deposit and make additional payments over time. Payment options vary by supplier and trip type, and your final payment deadline will be provided with your booking details. If the required balance is not received by the supplier’s deadline, the reservation may be canceled and applicable penalties may apply. Some travelers may also have access to third party financing or extended payment options, with eligibility and terms determined by the provider. 

We recommend starting as early as possible for the best availability and flexibility. For cruises and group travel, planning about 6 to 12 months in advance is ideal. Resort and international trips are generally best planned around 4 to 6 months ahead. Select last minute travel may be available depending on the destination and supplier inventory, but planning earlier usually gives you more options and a smoother overall experience.

The Travel Morena is available Monday through Friday from 10:00 AM to 5:00 PM ET. During business hours, we assist with travel planning, reservations, client questions, and active bookings.

There may be times when we are assisting other travelers, communicating with suppliers, or managing appointments. Clients who are currently traveling may receive priority support for time sensitive travel needs. If you contact us outside of business hours, your message will be reviewed during the next available business period.

Yes. Travel insurance is strongly recommended because unexpected situations can happen before or during your trip. Depending on the policy selected, coverage may help with certain cancellations, trip interruptions, medical emergencies, delays, lost baggage, or other covered situations.

Coverage, exclusions, eligibility, and claim decisions are determined by the insurance provider. If you choose not to purchase travel insurance, you are responsible for any expenses or losses that are not covered by the travel supplier.

Yes. Travel pricing and availability can change until the required payment has been processed and the supplier confirms your reservation. Prices may change because of supplier inventory, promotions ending, taxes, fees, cabin or room availability, or other supplier adjustments.

For that reason, quoted pricing is not guaranteed until the reservation is officially confirmed.

No. For security, reliability, and service reasons, The Travel Morena does not book Airbnb properties. We can assist with professionally managed vacation rentals, hotels, resorts, cruises, and other accommodations that meet our service standards.

Working with established travel suppliers gives us a better opportunity to support and advocate for our clients if an issue comes up before or during the trip.